Product Enhancements — La bouche rouge

🧭 Role & Overall Context at Unlikely Technologies
Unlikely Technologies – Technical Support Retainer (2022 – 2024)
As the technical support lead across seven custom e-commerce sites, I partnered with project managers to triage client tickets (bugs, fixes, optimizations) via ClickUp. This structured process ensured optimal response times and freed up senior engineers, guaranteeing 100% uptime even during peak periods.
Project scope:
- Scope: Seven bespoke e-commerce sites (Louise Damas, Nina Ricci, Jean-Paul Gaultier, Withenew…)
- Mission: Handle client tickets (bug fixes, new features, optimizations, calls)
- Process: Weekly prioritization and continuous resolution in ClickUp
- Impact: Freed technical leads for major rebuilds and maintained full service availability
👩💻 Key Contributions
Custom Engraving Service
Context: Launch an optional engraving service on refillable cases with an added fee
Challenge: Define functional scope, embed the input module, and sync price and metadata with Shopify
Actions:
- Workshops with client and PM to define products, icons, text limits, and wording
- Built a React/Next.js engraving input component editable in Prismic per product page
- Extended the cart to display engraving option and dynamically adjust pricing
- Configured custom Shopify metafields to reflect engraving on invoices and manage pricing
Outcome: A seamless personalization feature fully driven by the CMS, accurately tracked in Shopify.
Global Navigation Redesign
Context: The existing navbar was too rigid for customizable items, icons, and advanced sub-menus
Challenge: Deliver a fully customizable navigation on desktop and mobile, covering all Figma-specified cases
Actions:
- Rebuilt the Navbar component: configurable items (title, icon, link), multi-column sub-menus, hover image zones, editable styles (typography, colors)
- Adapted for mobile with a responsive drawer offering the same customization options
- Conducted exhaustive manual testing for edge cases (long text, missing icons, large menus)
- Refactored the serializer to ensure consistency between Prismic and Next.js
Outcome: A developer-free navbar that is fully customizable, consistent across devices, and easy to evolve.
Fragrance Line Integration
Context: Launch of the “Les Parfums” vertical requiring tailored product pages, variants, and checkout flow
Challenge: Model fragrances in Shopify and Prismic, then adjust front-end and cart logic for samples and offers
Actions:
- Created Shopify product records and Prismic schemas for the new fragrance catalog
- Developed a dedicated Next.js product template (variant selection, visual layout, descriptions)
- Implemented sample-offer logic (front + back)
- Built a Prismic marketing landing page to support the launch
Outcome: Rapid rollout of the fragrance line, full marketing autonomy, and an enriched shopping experience.
⚙️ Tech Stack & Tools
- Next.js (TypeScript, ISR, SSR, SSG)
- Vercel (previews & deployments)
- Prismic (Headless CMS)
- Shopify (Admin API, Storefront API)
- SCSS
- ClickUp, Figma, Algolia, Slack, Doppler
📈 Performance Metrics
Maintained strong Core Web Vitals (Chrome UX Report, April 2025):
- LCP: 2.5 s
- INP: 122 ms
- CLS: 0.01
- FCP: 2.2 s
- TTFB: 0.4 s
🧠 Lessons Learned
Enhanced my skills in headless product customization, modular component design, and full-stack Next.js × Shopify integration.