E-commerce Evolutions — Ysé

🧭 Role & Overall Context at Unlikely Technologies
Unlikely Technologies – Technical Support Retainer (2022 – 2024)
As technical support lead across seven headless e-commerce sites, I handled client tickets (bugs, enhancements, optimizations) via ClickUp, ensuring quick turnaround and continuous availability.
Project scope:
- Scope: Seven custom e-commerce platforms
- Mission: Manage bugs, new feature requests, optimizations, calls
- Process: Weekly triage and ongoing resolution
- Impact: Freed senior engineers and maintained 100% uptime
👩💻 Key Contributions
Modular Editorial Blocks & Navbar Overhaul
Context: Enrich marketing pages and deliver a fully configurable navigation (mobile & desktop)
Challenge: Iterate on legacy code under tight specs and deadlines
Actions:
- Created reusable Prismic slices for editorial blocks
- Developed a CMS-driven Navbar component (icons, labels, multi-level structure)
- Integrated on mobile/desktop, linked front ↔ back via serializers, and conducted rigorous QA
Outcome: More engaging pages and a fully customizable navbar without additional development, empowering the brand’s teams.
User Tracking & Analytics
Context: Need clear insights into key interactions (add-to-cart, product views, checkout flow)
Challenge: Deploy and configure event hooks and coordinate with the analytics provider
Actions:
- Workshops with data team and analytics vendor to define event schema
- Implemented client/server hooks to capture every key interaction
- QA-tested before production rollout
Outcome: Reliable, actionable data enabling continuous optimization of the user journey.
Multi-Market Management with Global-E
Context: Modernize market handling and localization
Challenge: Coordinate with Global-E, adapt middleware and components for each locale
Actions:
- Built a country/currency selector modal and configured Global-E
- Updated Next.js and Prismic for new locales and currencies
- Added an API endpoint to list available markets from Shopify
- Ran end-to-end tests on redirects, cart, and checkout
Outcome: Seamless international market expansion with full CMS and Shopify control.
⚙️ Tech Stack & Tools
- Next.js (TypeScript, ISR, SSR, SSG)
- Vercel (previews & deployments)
- Prismic (Headless CMS)
- Shopify (Admin API, Storefront API)
- SCSS
- ClickUp, Figma, Algolia, Slack, Doppler
📈 Performance Metrics
Maintained strong Core Web Vitals (Chrome UX Report, April 2025):
- LCP: 1.1 s
- INP: 181 ms
- CLS: 0.17
- FCP: 1 s
- TTFB: 0.3 s
🧠 Lessons Learned
This Ysé project taught me the discipline needed for strategic maintenance on high-traffic legacy code, delivering scalable CMS-driven solutions and incremental modernizations.